Website information
Terms & Conditions
Updated: 2026-09-12
These terms describe the use of this website, its information, and its inquiry tools. They explain the distinction between using the website and entering into a separate agreement with an independent service provider. Read them together with the Privacy Policy and Cookie Policy.
Scope and interpretation
“The website” refers to the pages, content, and inquiry tools made available with these terms. “The operator” means the person or organization administering the website. “You” means a person using the website or submitting an inquiry. An “independent provider” is a separate business that may offer services relevant to an inquiry.
Use the website only where you are able to do so and have the necessary authority to provide the information involved. If you act for a property owner, business, or another person, make sure you are authorized to make the inquiry on their behalf.
The website’s role
The website provides general information and a free way to request a possible connection with an independent provider. The operator does not carry out, supervise, direct, or guarantee the provider’s work and is not a party to the separate agreement for that work.
The presence of a service category, example, or description does not establish that a particular provider is available, qualified for your project, or willing to accept it. A possible connection is an opportunity for a conversation, not an endorsement of a specific outcome.
Inquiries and submission acknowledgements
Provide accurate contact details and a description you are authorized to share. An inquiry is not a booking, purchase order, accepted estimate, or agreement to perform work. Provider availability, suitability, response time, and a successful connection are not guaranteed.
The completion message displayed after the form is filled out is a browser acknowledgement. It may be shown independently of server transmission and does not prove receipt, email delivery, review, or acceptance by the operator or a provider. Do not treat the message as confirmation of an appointment or a service commitment.
The inquiry form is not an emergency dispatch channel. If a situation needs immediate attention, use an appropriate direct assistance channel rather than relying on a response through this website.
Authority, accuracy, and communication
You are responsible for the accuracy of information supplied and for promptly correcting material errors when communicating with the relevant recipient. Do not impersonate someone, use another person’s contact details without authority, or submit a request for a property or organization you are not authorized to represent.
By providing contact details for an inquiry, you request communication relevant to that inquiry. Further details may be needed before a provider can discuss the project. The submission does not automatically enroll you in a marketing newsletter. Handling of personal information is described in the Privacy Policy.
Evaluating an independent provider
Before hiring a provider, make your own assessment of its suitability for the project. Verify the identity of the business and ask for relevant information directly. Depending on the work and the requirements that apply, useful checks may include:
- Relevant experience, qualifications, credentials, and insurance.
- Responsibility for any required approvals, permits, or specialist design input.
- A written description of the proposed work, materials, exclusions, and assumptions.
- Price, payment stages, scheduling, access, and the process for approving changes.
- The terms of any warranty, follow-up work, or complaint process.
The website’s general guidance does not replace these checks. An independent provider is responsible for explaining its own services, recommendations, representations, and contractual terms.
Estimates, agreements, and payment
Independent providers decide whether to offer an assessment or estimate and whether a fee applies to it. A free inquiry through the website does not mean that every visit, consultation, report, or other provider service is free. Confirm charges before agreeing to them.
Any price, schedule, deposit, payment method, cancellation arrangement, or refund must be agreed with the provider that offers the work. The inquiry form does not collect payment details or take payment for a project. Do not include card numbers or account credentials in an inquiry.
If the scope changes, ask the provider to record the additional work, its cost, and its effect on timing before you authorize it. Keep copies of the agreement and relevant correspondence.
Work quality, warranties, and disputes
Questions about the delivery of an independent provider’s work should be addressed to that provider. Ask separately about manufacturer coverage and workmanship terms, including their limits and any steps needed to make a claim. The operator does not issue or guarantee those warranties.
If a dispute arises, refer to the agreement and the provider’s complaint process, together with any remedies available under applicable requirements. You may inform the operator about a concern relating to a website inquiry, but doing so does not make the operator responsible for resolving or funding a provider dispute.
General information and illustrative materials
The website’s descriptions, checklists, and frequently asked questions are intended to help you prepare for a conversation. They are not a property-specific assessment, technical design, professional opinion, insurance determination, or guarantee that a particular service or product is appropriate.
Photographs and other visuals may be illustrative or generated with artificial intelligence. Unless expressly identified otherwise, they should not be treated as completed projects, staff members, customer endorsements, or evidence of a provider’s qualifications. Do not infer product performance, service availability, or project results from an illustration.
Acceptable use
Use the website for legitimate browsing and inquiries. Do not attempt to disrupt it, bypass its security measures, or misuse another person’s information. Prohibited conduct includes:
- Sending spam, deceptive inquiries, or malicious code.
- Attempting unauthorized access to systems, data, or administrative functions.
- Using automated requests in a way that interferes with availability or evades request limits.
- Submitting unlawful, threatening, abusive, or irrelevant material.
- Misrepresenting an affiliation with the website or an independent provider.
Requests or access may be limited where reasonably necessary to address misuse, security risks, operational problems, or applicable obligations. Technical restrictions may also prevent legitimate requests from being processed; they do not establish that an inquiry has been accepted.
Website content and third-party materials
Website text, design, software, and other materials may be protected by intellectual property rights. Browsing the website does not transfer ownership of those materials. Use beyond what is permitted by applicable rules or an express license may require permission from the relevant rights holder.
Some assets, including interface icons or fonts, may be made available under their own licenses. Those terms continue to apply. You retain any rights you have in the information you submit while permitting its use and relevant sharing to handle the inquiry as described in the Privacy Policy.
External links and separate services
A link to another website is provided for navigation or context and does not make that website part of this service. External pages and independent provider systems may have different terms, privacy practices, security measures, and availability. Review the relevant terms before providing information or entering an agreement there.
Availability and limitations
The website and inquiry tools may be interrupted, changed, or unavailable because of maintenance, network conditions, security measures, or technical faults. Content may become outdated, and errors may occur. The operator does not promise uninterrupted access, error-free information, or a successful provider connection.
Responsibility for loss or harm depends on the circumstances and the requirements that apply. Nothing in these terms is intended to exclude rights, duties, or liability that cannot lawfully be excluded. Mandatory protections continue to apply even when they are not described individually in these terms.
Changes and remaining provisions
The website’s content and these terms may be updated as features and practices change. The revision date identifies the version displayed. A change to these terms does not itself amend a separate agreement already made with an independent provider.
If a provision cannot be applied in a particular circumstance, that does not automatically make the remaining provisions inapplicable. Any interpretation must respect requirements and rights that take precedence over these terms.
Questions and related policies
Use the contact options on the website for questions about its operation, these terms, or an inquiry. Identify the relevant page or request and describe the issue clearly. Direct questions about a provider’s estimate, work, payment, or warranty to that provider.
For information about personal data, read the Privacy Policy. For browser storage and preference controls, read the Cookie Policy.